Cancellation and Refund Policy
Beta legal information effective and last updated: 24 October 2026 · Version 2026-10-24-beta-4
1. Statutory rights come first
Nothing in this policy limits mandatory consumer rights, including any applicable cancellation period or remedies for services not supplied as agreed. Where an online service contract qualifies, cancellation rights can extend beyond three days. Agreeing to checkout terms does not waive these rights. Do not interpret service use as automatically removing a statutory remedy.
2. Additional three-day offer
In addition to statutory rights, contact Lane within three days of purchase with your order reference and the reason for requesting a refund. This voluntary offer is intended for customers who have not made substantial use of the service. Lane will review actual usage and explain its decision. It is not an automatic refund or an unrestricted satisfaction guarantee. AI is not currently enabled; no existing AI-credit deduction applies.
3. How to request help
Use the contact form or email Lane support. Include the order reference and a description of the problem, never card details, passwords or wallet secrets. Duplicate, missing, incorrect or failed payments need reconciliation. Lane does not promise an automated reversal, a particular refund rail or an unverified settlement time.
4. Renewal and access
There is no automatic renewal to cancel. You can choose not to buy another month and retain account-management access after expiry. Statutory cancellation and agreed refunds are handled separately from simple non-renewal.
Contact and complaints
Email LaneListing@proton.me or use the contact form. No response-time guarantee applies during beta. Privacy concerns can also be raised with the ICO.