Account and data requests
Beta legal information effective and last updated: 24 October 2026 · Version 2026-10-24-beta-4
1. Your choices
Account management offers inventory CSV export and an authenticated permanent-deletion action, including after paid access expires. The action revokes Lane sessions and devices and removes normal account, inventory, photo, marketplace, sales, AI and preference data in one database transaction. Contact support for access, correction, restriction, objection or other privacy requests.
2. Verification and retention
Lane may need proportionate identity verification before changing or disclosing an account. Do not send passwords or identity documents unsolicited. Completed financial records may be copied into a deidentified audit record. Versioned AutoBuy consent and purchase audit records can retain owner and marketplace-account identifiers after closure to evidence instructions, reconcile transactions or address disputes and legal obligations. Contact support to exercise your applicable data-protection rights concerning those records. Minimum keyed, pseudonymous records showing that an introductory offer was already used may remain for up to 730 days; shorter-lived network-risk records remain for no more than 30 days. These promotional-eligibility records do not include raw email, raw marketplace or device identifiers, listings, messages, photos or marketplace sessions.
3. Desktop and marketplaces
Revoke a device through Lane's website to remove its cloud access. Disconnect marketplace accounts in Desktop to remove its saved local sessions. Uninstall preserves app data in the Windows beta. Deleting Lane data does not delete a listing on a marketplace.
Contact and complaints
Email LaneListing@proton.me or use the contact form. No response-time guarantee applies during beta. Privacy concerns can also be raised with the ICO.